To work with Internet telephony, you will need IP phones, softphones, FMC or VoIP gateways, which we will discuss in this article.
Soft phones (softphones)
Soft phones (softphones) – programs that allow you to make a full phone from a computer, headphones and a microphone with a convenient and intuitive interface.
WebRTC is a technology for making calls from the browser, which is implemented in IP PBX via the built-in softphone CRM and allows you to call one click.
Softphone in CRM
The PBX software phone in CRM
+ One-click calls
+ Integrated with amoCRM
+ User-friendly interface
+ No need to customize
– binding to the service
A time-tested and reliable client for Windows.
PhonerLite softphone for Windows
PhonerLite software for Windows
+ You can download the customized program in one click from the personal cabinet onpbx
– obsolete interface
Telephone (Mac OS)
Easy to set up and use the softphone for Mac OS.
+ User-friendly interface and familiar design Mac OS
+ Easy to set up
– few functions
– no call history
A popular free softphone for Android, which includes functions that you may need when working with IP-telephony.
CSipSimple for Android
+ Reliable (in comparison with other softphones for mobile phones)
+ Lots of options and options
+ Possibility of recording a conversation
+ Flexible appearance customization
– Android only
From paid versions of softphones, it is possible to allocate Zoiper for all platforms and Acrobits Softphone for iPhone.
IP telephones are handsets with a handset and dialing buttons that differ from analog phones using the Internet via SIP protocol. They allow you to transfer a call, put it on hold, use a speakerphone, connect a headset and much more.
Such phones fall into two categories:
Based on our experience, we can identify 4 models – Cisco SPA 303, Yealink SIP-T21P, Panasonic TGP500 and Yealink W52P.
Cisco SPA 303
A reliable wired device that is deservedly popular with users of IP-telephony.
Fixed telephone Cisco SPA 303
Cisco SPA 303 Wired Telephone
There are many models (Cisco SPA 302, 303, 501G, 502G, 504G, 508G, 509G, 512G, 514G, 525G, 525G2), the main difference of which will be in the display and the number of connected lines.
The average price for June 2017 is – 6500 rubles.
This model has proven itself in the work – convenient configuration, clear interface, and wide functionality.
Stationary phone Yealink SIP-T21P
Wired Telephone Yealink SIP-T21P
Yealink SIP-T21P also has several models (Yealink T19, T20, T21, T22), which also differ in the number of lines and appearance.
The average price for June 2017 is – 3200 rubles, which makes the phone an excellent choice when for a small amount you get a quality product.
One of the leaders in the market of wireless IP-phones. It has an advanced version of Panasonic TGP600, which differs by the increased number of connected lines supported by the base of the tubes and the color display.
Panasonic TGP500 – 3 simultaneous conversations, 6 handsets.
Panasonic TGP600 – 8 simultaneous conversations, 8 handsets.
Cordless phone Panasonic TGP500.
The range of the base is up to 300 meters in the open space and up to 50 meters in closed rooms, which will help fully implement the telephone wireless communication inside the office.
The average price for Panasonic TGP500 (base with one handset) as of June 2017 is 5500 rubles. The price for an additional DECT KX-TPA50 handset is 450 rubles.
The talk time is 6 hours.
A modern cordless phone that features a color tube display, a user-friendly interface, and an ergonomic body.
Phone Yealink W52P
Wireless phone Yealink W52P
Supports the connection of 5 handsets and 4 simultaneous conversations.
The range of action, like that of the previous phone, is 300 meters outdoors and 50 meters indoors.
The average price for Yealink W52P (base with one handset) for June 2017 is 7600 rubles. The price of the additional tube Yealink W56H – 5200 rubles.
Talk time – 30 hours
FMC cards are special SIM cards that turn a mobile phone into a wireless IP phone, but which will work not through the Internet, but through GSM.
The advantage of this technology is that the employee is not attached to the office, but can work fully in any place where there is cellular communication. For outbound calls, customers will see the company number rather than the employee’s mobile number.
All conversations are recorded in the PBX and in the CRM with which they are working. And free calls between employees will help save on communication.